Returns and Shipping

All items have a 14-day return policy from the date of delivery. All returns subject to a restocking fee (10%).

Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Original shipping fees are non-refundable & return shipping is the responsibility of the customer

Refund Type: Store credit will be issued to the customer account.

 We do NOT offer exchanges

PLEASE be sure to have an account created on our site to make the credit process quick and easy!  The credit will be applied and will only show if your account is activated.

If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger OR email at themagnoliabtq.com.

SHIPPING

We ship through the USPS or UPS whichever is more cost effective to the customer.

SHIPPING TIME FRAME:  Orders ship normally in 3-4 business days. However, USPS has recently updated their lead time for delivery as of 10/1/21. Please allow a few extra days for your packages to arrive and be mindful when ordering and needing an item by a certain date. Some orders may take as long as 14 business days, after shipment.

If an order is shipped from The Magnolia to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. The Magnolia WILL NOT assume responsibility for lost or stolen packages.

The Magnolia is NOT responsible for:
  • Delays with USPS or UPS shipping
  • International Duties or Customs Charges
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
  • UPS Claims Support
  • USPS Claims Support

    Lost/Stolen/Damaged Packages

    • If your tracking shows "delivered" and you have not received your package, The Magnolia IS NOT responsible. This issue must be resolved with the United States Postal Service/ UPS  or your local law enforcement.

    EXPRESS SHIPPING: We are currently not offering expedited shipping services.

    INTERNATIONAL SHIPPING: You will be charged one shipping fee at checkout for all international orders. Once the order is placed, due to COVID-19 and the increased shipping prices, we will then weigh your order, and contact you to pay the additional difference between the fee at checkout and the actual shipping cost of the order. We want be remain open for international shipping at this time, but will follow the terms stated above to ensure we can keep international shipping open.

    CANCELLATION POLICY | Can I cancel or change my order?

    Once your order is placed, orders can CAN NOT be changed, modified or cancelled after checkout. We work hard to ship your order as soon as humanly possible.

    Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.

    Items discounted 30% or more will not be accepted as returns.

    CLEARANCE ITEMS  - ALL SALES FINAL.

    ****ALL SALES ARE FINAL ON CYBER MONDAY AND BLACK FRIDAY ITEMS.****

    Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.

    All items must be returned in NEW condition.  This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. The shoe box MUST BE returned in a mailing box or wrapped in paper. If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. 

    The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.

    **Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**

    Defective Items: if you believe you received a defective item you must notify us by Facebook message or message us online within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.

    Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 3 days of receiving your order. We will go by the date of delivery via tracking number information provided.